Privacy Policy

When a separate written agreement with a school, district, school board, or other educational organization provides stronger or different privacy protections, that agreement controls for information covered by it.

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1. Who This Privacy Policy Covers

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This Privacy Policy applies to people who interact with ZillyPlanet, including:

• Parents and guardians

• Educators

• Teachers

• School and district administrators

• School-board personnel

• Tutors

• Purchasers

• Website visitors

• Newsletter subscribers

• Research participants

• People who contact ZillyPlanet

• Business and educational partners

• Students, subject to the added protections described in our Children's Privacy Notice and School & District Privacy Notice

 

Different privacy practices may apply depending on how ZillyPlanet is being used.

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2. Children's Information

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ZillyPlanet is designed for children, including children under 13.

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Our Children's Privacy Notice explains our practices concerning personal information collected online from children, including:

• Information collected

• How children's information is used

• Parental consent

• School authorization

• Artificial intelligence

• Service providers

• Parent and guardian rights

• Retention

• Deletion

• Security

 

When the Children's Privacy Notice provides stronger protections than this Privacy Policy, the Children's Privacy Notice controls for children's personal information.

ZillyPlanet does not sell children's personal information or use children's learning information for targeted advertising.

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3. School-Managed Student Data

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When ZillyPlanet is used through a school, district, charter school, private school, school board, teacher acting with appropriate authority, or other educational organization, additional rules apply.

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Our School & District Privacy Notice explains how we handle Student Data in the educational environment.

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For school-managed Student Data:

• We do not sell Student Data.

• We do not use Student Data for targeted advertising.

• We do not create advertising profiles from Student Data.

• Schools retain control over Student Data provided through their accounts, subject to applicable law.

• Student Data is used for authorized educational, administrative, technical, security, and support purposes.

• School agreements may provide added privacy, security, retention, and deletion requirements.

 

For U.S. educational organizations, these practices are designed to support applicable requirements under laws such as FERPA, COPPA, and state student privacy laws.

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Canadian educational organizations may be subject to federal, provincial, territorial, school-board, or other public-sector privacy requirements.

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4. Information We Collect

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The information we collect depends on how a person interacts with ZillyPlanet.

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Information You Provide to Us

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You may provide information such as:

• Name

• Email address

• Account information

• Organization

• School or district

• Role or job title

• Grade levels associated with an educator account

• Parent or guardian account information

• Child account information

• Communication preferences

• Survey or research responses

• Interview information

• Feedback

• Support requests

• Information submitted through forms

• Purchase or subscription information

• Information you choose to provide when communicating with us

 

We ask users not to provide sensitive personal information that ZillyPlanet does not need.

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5. Account Information

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Registered users may provide information needed to create and manage an account.

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Depending on the account type, this may include:

• Name

• Email address

• Username

• Password or authentication credentials

• Parent or guardian relationship to a child account

• School or organization

• Role

• Grade

• Classroom information

• Account preferences

• Subscription status

 

Authentication may be handled through ZillyPlanet or an approved identity provider.

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When an identity provider is used, ZillyPlanet receives only the information needed to authenticate the user and support the account, based on the provider, configuration, and permissions granted.

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ZillyPlanet does not need access to a user's social-media contacts or unrelated social-media activity to provide the core educational Service.

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6. Learning Information

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ZillyPlanet may collect and generate information associated with use of educational features.

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This can include:

• Standards and skills

• Learning activities

• Questions presented

• Answers and attempts

• Hints requested

• Explanations provided

• Learning progress

• Mastery information

• Difficulty settings

• Learning preferences

• Student-selected interests

• Missions

• Achievements

• Rewards

• Learning pathways

• Usage associated with educational sessions

 

Special protections apply when this information relates to a child or school-managed student.

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Those protections are described in our Children's Privacy Notice and School & District Privacy Notice.

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7. Artificial Intelligence Information

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ZillyPlanet uses artificial intelligence and automated technology as part of its personalized educational experience.

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AI-supported functionality may process information such as:

• Educational questions

• Student responses

• Learning context

• Grade or skill level

• Selected interests

• Instructional prompts

• Generated educational content

• Hints

• Explanations

• Feedback

• Information needed to maintain the context of an educational interaction

 

We work to limit personal information provided to AI systems to what is needed for the authorized function.

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For school-managed student accounts, identifiable Student Data is not authorized for use by third-party AI providers to train publicly available or general-purpose models for those providers' independent purposes.

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Additional information about AI processing is provided in our Children's Privacy Notice, School & District Privacy Notice, and AI Data Use and Transparency materials.

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8. Information Collected Automatically

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When someone visits or uses ZillyPlanet, certain technical information may be collected automatically.

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This can include:

• IP address

• Browser type

• Browser version

• Device type

• Operating system

• Pages visited

• Date and time of activity

• Session information

• Referring page

• Approximate geographic region derived from an IP address

• Application performance information

• Diagnostic information

• Security events

• Cookie or similar technology identifiers

 

We use this information for purposes such as operating the Service, maintaining security, understanding website performance, troubleshooting problems, and improving user experience.

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Different tracking practices may apply to ZillyPlanet's public adult-facing website and the child learning application.

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9. Cookies and Similar Technologies

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ZillyPlanet may use cookies and similar technologies.

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Required Cookies

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Required cookies support functions such as:

• Authentication

• Account security

• Session management

• User preferences

• Fraud prevention

• Service operation

Some parts of the Service may not function properly without these technologies.

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Analytics and Performance

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Adult-facing portions of the ZillyPlanet website may use analytics technologies to understand information such as:

• Website visits

• Page usage

• Referral sources

• Device types

• Website performance

• Broad interaction patterns

This information helps us understand how our website and services are being used.

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Marketing Measurement

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Adult-facing website pages may use technologies that help ZillyPlanet measure the effectiveness of our own marketing campaigns where permitted by applicable law and based on the technologies actually deployed.

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These technologies are not used within the child learning experience to create targeted advertising profiles of children.

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Child Learning Environment

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The child learning experience does not use cookies or persistent identifiers to provide targeted advertising to children.

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Persistent identifiers may be used for internal operations such as:

• Authentication

• Maintaining sessions

• Security

• Protecting accounts

• Preventing abuse

• Remembering settings

• Technical diagnostics

 

Parents and schools can find added information in our Children's Privacy Notice and School & District Privacy Notice.

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10. How We Use Personal Information

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ZillyPlanet may use personal information to:

• Provide the Service

• Create and manage accounts

• Authenticate users

• Personalize educational experiences

• Track learning progress

• Provide parent and educator tools

• Process subscriptions and purchases

• Respond to questions

• Provide customer support

• Communicate about accounts or services

• Provide requested newsletters or updates

• Conduct authorized research interviews or surveys

• Maintain and improve Service performance

• Identify technical problems

• Develop and test features

• Protect users and ZillyPlanet

• Detect fraud or unauthorized activity

• Maintain security

• Meet legal obligations

• Enforce applicable agreements

• Manage business relationships

• Understand use of our adult-facing website

• Measure the performance of our own marketing efforts

 

Uses involving children or school-managed Student Data are further restricted by the applicable children's and school privacy notices.

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11. Communications and Marketing

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Adults may choose to receive information from ZillyPlanet about:

• Product updates

• Educational resources

• Events

• Research opportunities

• New features

• Pilot opportunities

• Offers

• ZillyPlanet news

 

Recipients may unsubscribe from promotional email communications using the unsubscribe option provided in those communications.

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We may still send non-promotional communications when needed for:

• Account administration

• Security

• Purchases

• Service changes

• Privacy changes

• Support

• Contractual obligations

 

ZillyPlanet does not use school-managed Student Data to market directly to students.

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ZillyPlanet does not use a child's learning performance or activity to target marketing to that child.

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12. How We Disclose Personal Information

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ZillyPlanet may disclose personal information in the situations described below.

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Service Providers

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We use service providers to help operate ZillyPlanet.

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Providers may support functions such as:

• Hosting

• Databases

• Authentication

• Security

• Artificial intelligence

• Email

• Customer support

• Application monitoring

• Analytics

• Payment processing

• Technical infrastructure

Service providers receive only information reasonably needed to provide their authorized services and are subject to applicable contractual and privacy requirements.

Added restrictions apply to providers processing children's information or school-managed Student Data.

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Schools and Educational Organizations

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For school-managed accounts, information may be available to authorized:

• Teachers

• School administrators

• District administrators

• School-board personnel

• Other users designated by the educational organization

The School & District Privacy Notice describes these practices in greater detail.

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Parents and Guardians

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Parents or guardians may receive information associated with children they are authorized to manage, subject to applicable law and account structure.

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Business Transactions

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Personal information may be transferred as part of a merger, acquisition, financing, corporate reorganization, sale of assets, or similar business transaction.

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Children's and school-managed Student Data remain subject to applicable privacy obligations, agreements, and laws following such a transaction.

Legal, Security, and Safety

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We may disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to lawful legal process

• Protect a child or another person's safety

• Investigate suspected fraud

• Investigate security incidents

• Protect the rights of ZillyPlanet or another person

• Protect the integrity of our systems

We limit disclosures to information reasonably related to the applicable purpose.

 

13. We Do Not Sell Personal Information

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ZillyPlanet does not sell personal information.

We do not sell children's personal information.

We do not sell Student Data.

We do not provide personal information to data brokers in exchange for money.

Where applicable privacy laws define "sale" or "sharing" more broadly than an ordinary exchange for money, ZillyPlanet will provide the notices and choices required by those laws based on the technologies and practices actually used.

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14. Advertising

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ZillyPlanet does not display targeted advertising to children within the educational Service.

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We do not use:

• Student learning performance

• Math ability

• Question responses

• Standards mastery

• Learning preferences

• Student interests

• School activity

• AI interactions

to build targeted advertising profiles of students.

Adult-facing ZillyPlanet websites and communications may promote ZillyPlanet's own products, services, events, pilots, research opportunities, or educational offerings.

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15. Payment Information

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Payments may be processed through third-party payment processors.

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ZillyPlanet may receive information about a transaction such as:

• Purchaser name

• Billing status

• Subscription

• Transaction identifier

• Purchase amount

• Payment date

• Limited billing information

We do not require children to provide credit or debit card information to use their educational accounts.

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Payment processors maintain payment-card information according to their own security and privacy obligations.

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16. Research, Surveys, and Interviews

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ZillyPlanet may invite adults to participate in:

• Product research

• Interviews

• Surveys

• Usability studies

• Educator research

• Administrator research

• Parent research

 

Participation is voluntary.

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We may collect information such as name, professional role, organization, opinions, interview responses, recordings when disclosed and authorized, and scheduling information.

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If compensation is offered, payment-related information may be collected or processed as needed to provide that compensation.

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Research involving children will use separate safeguards and consent processes where applicable.

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17. De-Identified and Aggregated Information

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ZillyPlanet may create aggregated or de-identified information that cannot reasonably be used to identify an individual.

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Subject to applicable law and school agreements, this information may be used for purposes such as:

• Understanding broad usage patterns

• Measuring Service performance

• Evaluating educational content

• Internal research

• Product development

• Technical analysis

• Safety evaluation

• Reliability testing

 

We maintain measures intended to prevent information that has been properly de-identified from being associated again with an identifiable individual.

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More restrictive rules may apply to de-identified information originating from school-managed accounts.

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18. Data Minimization

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ZillyPlanet seeks to collect information that has a defined purpose.

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We do not require information such as the following for the core student learning experience:

• Social Security numbers

• Social Insurance Numbers

• Government identification numbers

• Home addresses

• Student telephone numbers

• Medical records

• Health insurance information

• IEP documents

• Disability diagnoses

• Biometric identifiers

• Facial-recognition templates

• Voiceprints

• Precise geolocation

 

Users and educational organizations should avoid providing information that is not needed for the requested Service.

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19. Data Security

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ZillyPlanet uses administrative, technical, and organizational safeguards designed to protect personal information.

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Our security program addresses areas such as:

• Access management

• Authentication

• Account permissions

• Data protection

• Secure infrastructure

• Application security

• Logging and monitoring

• Vulnerability management

• Incident response

• Backup and recovery

• Service-provider oversight

 

Access to personal information is restricted based on job responsibilities and authorized purposes.

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No online system can guarantee absolute security.

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Educational organizations may request added security information through ZillyPlanet's school vendor-review process.

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20. Data Retention and Deletion

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ZillyPlanet retains personal information only for the period reasonably needed for the purpose for which it was collected, subject to contractual and legal obligations.

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Retention may vary based on:

• Type of account

• Type of information

• Whether an account is active

• Subscription status

• School contractual requirements

• Security requirements

• Applicable law

 

When personal information is no longer reasonably needed, it is deleted or de-identified according to our retention practices.

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Backup copies may remain for a limited period within backup or disaster-recovery systems before being overwritten through normal processes.

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Children's personal information and school-managed Student Data may have additional retention and deletion requirements.

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21. Your Privacy Choices and Rights

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Depending on where you live and the laws that apply, you may have rights concerning your personal information.

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These may include the right to:

• Request access to personal information

• Request information about how it is used

• Request correction of inaccurate information

• Request deletion

• Withdraw certain consent

• Object to or restrict certain processing

• Receive a portable copy of certain information

• Opt out of certain marketing communications

• Request information about disclosures

• Appeal certain privacy decisions

• Submit a complaint to a privacy regulator

 

Rights vary by jurisdiction and may be subject to legal exceptions.

To submit a privacy request, contact:

support@zillyplanet.com

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We may need to verify your identity before completing a request.

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We will not unlawfully discriminate against a person for exercising an applicable privacy right.

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22. Parent and Guardian Rights

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Parents and guardians may have additional rights concerning their child's information.

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Depending on the account and applicable law, a parent or guardian may request to:

• Review personal information collected from their child

• Correct information

• Delete information

• Withdraw consent

• Stop further collection

• Close a child's family-managed account

 

Our Children's Privacy Notice provides more information.

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For school-managed accounts, requests concerning education records may need to be made through the school so the school can manage the request according to applicable law and its own obligations.

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23. California Privacy Rights

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California residents may have rights under applicable California privacy laws.

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Depending on which laws apply to ZillyPlanet and the information involved, these may include rights to:

• Know categories of personal information collected

• Request access to personal information

• Request correction

• Request deletion

• Receive information about the purposes for collecting information

• Receive information about categories of third parties receiving information

• Opt out of practices legally defined as sale or sharing

• Limit certain uses of sensitive personal information where applicable

• Receive equal service when exercising privacy rights

 

ZillyPlanet does not sell personal information in the ordinary meaning of selling data for money.

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We do not sell children's personal information or Student Data.

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A California resident may submit a privacy request at:

support@zillyplanet.com

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We may request information needed to verify the request.

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An authorized agent may make a request where permitted by law and subject to appropriate verification.

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24. Canadian Privacy Rights

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People in Canada may have privacy rights under federal, provincial, or territorial law.

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Depending on the applicable jurisdiction, those rights may include:

• Access to personal information

• Correction of inaccurate information

• Withdrawal of consent where legally available

• Information about the purposes for collection and use

• Information about service providers

• Information about cross-border processing

• Complaints concerning privacy practices

Canadian public schools and school boards may be subject to separate public-sector privacy requirements.

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ZillyPlanet works with educational organizations to provide information needed for privacy reviews, Privacy Impact Assessments, security reviews, and contractual requirements.

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Requests may be sent to:

support@zillyplanet.com

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25. Data Processing Locations

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ZillyPlanet and its service providers may process information in locations different from the location of the user.

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This can include processing in the United States and other countries where approved service providers operate.

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Information processed outside a user's province, territory, state, or country may be subject to lawful access under the laws of that jurisdiction.

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For school-managed accounts, specific data-location or cross-border requirements may be addressed through the applicable school agreement.

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Canadian schools may request information about hosting, subprocessors, and processing locations as part of their privacy review.

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26. Service Providers and Subprocessors

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ZillyPlanet maintains information about service providers used to operate the Service.

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Depending on the Service, providers may support:

• Infrastructure

• Hosting

• Authentication

• Databases

• Artificial intelligence

• Security

• Monitoring

• Communications

• Customer support

• Analytics

• Payments

 

Schools and districts may request a current subprocessor list during procurement or privacy review.

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Children's Privacy Notice requirements may require ZillyPlanet to identify operators collecting or maintaining children's personal information.

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ZillyPlanet reviews service-provider access based on the information involved and the function being provided.

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27. Third-Party Websites

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ZillyPlanet may link to websites or services operated independently by third parties.

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Their privacy practices are governed by their own policies.

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A link from ZillyPlanet does not authorize an independent third party to receive Student Data or children's personal information.

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Parents, educators, and adult users should review the privacy practices of independent services they choose to visit.

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28. Social Media

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ZillyPlanet may operate accounts on social-media platforms for marketing, communication, community engagement, or educational content.

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When an adult interacts with a ZillyPlanet social-media account, the applicable social network may independently collect information under its own privacy policies.

Our use of social media for adult-facing marketing is separate from the ZillyPlanet child learning environment.

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Children are not required to connect a personal social-media account to use the core educational Service.

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29. Business Transfers

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ZillyPlanet may participate in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.

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Personal information may be transferred as part of such a transaction.

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Any successor receiving children's personal information or school-managed Student Data remains subject to applicable laws, contractual restrictions, and privacy commitments governing that information.

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A business transaction does not convert Student Data into advertising or data-broker information.

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30. Changes to This Privacy Policy

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We may update this Privacy Policy when:

• Our Service changes

• Our technology changes

• Privacy laws change

• Our service providers change

• Our data practices change

 

We will update the policy displayed on our website and provide additional notice when required by applicable law.

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If a change requires new parental consent for children's personal information, we will obtain that consent before applying the new practice where required.

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Material changes affecting school-managed Student Data may be governed by applicable school agreements.

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31. Contact ZillyPlanet

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Questions, concerns, or privacy requests may be sent to:

ZillyPlanet, Inc.
151 Crandon Blvd, Unit 928
Key Biscayne, FL 33149
United States

Email: support@zillyplanet.com

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For questions concerning children's personal information, please review our Children's Privacy Notice.

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For questions concerning school-managed Student Data, please review our School & District Privacy Notice.

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No targeted ads for students. No student data sold. Child-first by design.